FOLSOM, CA – April 22, 2020 – Visionary Integration Professionals (VIP) today announced that it has partnered with the City of Sacramento to design and implement Salesforce as the Customer Relationship Management (CRM) solution for their 311 service. The City launched the new platform last week. CRM is very important for all businesses as they need to be on top of how they are perceived by their customers and how they can help them with any issues that may arise. So implementing something like quality sample management services and other software resources can make a difference in the long run.
The new app and web portal improve transparency and user experience while providing residents, visitors, and businesses easy access to city services. By fully integrating with GIS and all City work order systems used by 311, this new CRM will streamline the call intake process and make it easy for 311 Customer Service Agents to identify duplicate requests, find City assets, and quickly field calls.
“Sacramento’s 311 system serves an increasingly critical role in enhancing collaboration and effectiveness between the government and its citizens,” said Maria MacGunigal, CIO at City of Sacramento. “311 is the City’s front door, and by far the most frequent touch point with our community. We are very excited to build this modern system that will improve the efficiency and speed at which the City can provide seamless support and service through multiple channels.”
Currently, 311 handles approximately 1,500 service requests per day. Typically, 250 of these requests originate from the web or mobile app. Citizens can now download the newest 311 app from the App Store and Google Play.
“We are honored to partner with the City of Sacramento for this important project,” said Jonna Ward, Chairman & CEO of VIP. “311 is an important single point of contact for City of Sacramento government services. We are pleased to have a role in helping citizens efficiently discover the information they need.”
About Sacramento City 311
Sacramento City 311 is an easy-to-remember phone number that residents, businesses and visitors can use to request service, report problems or get information from local government. Sacramento City 311 is your resource for connecting with the City of Sacramento. We handle requests for building permits, stray animals, utilities services, and much more – 311 Call Center is ready to help at https://311.cityofsacramento.org/s/ .
The 311 app is available at:
https://apps.apple.com/us/app/sacramento-311/id542919268
https://play.google.com/store/apps/details?id=com.sac311
About VIP
Visionary Integration Professionals (VIP) provides industry-leading management consulting, system integration, and technology deployment solutions. VIP helps its clients strengthen mission outcomes by combining deep industry specialization, agility to adapt as needed, and an unwavering commitment to client satisfaction. VIP brings expertise in how to deploy systems that align people, processes, and technology to accelerate strategic change and to deliver business results in partnership with its clients. Since 1996, VIP has worked with over 1,200 public sector and commercial clients. For more information, visit www.trustvip.com.
Media Contact Information
Michelle Sullivan, Senior Director, Marketing
Visionary Integration Professionals
(703) 283-9272 | msullivan@trustvip.com